If the advertiser of an accommodation with online booking asks you to formalize the reservation outside the Rentalia payment system, we recommend not accepting it. Online booking does not have commissions for the traveler and, in return, it provides the formalization of the stay through a secure payment. If you…
If you need an invoice, you must request it directly from the property owner.
In the details page of each accommodation, under „Features,“ it is indicated whether pets are allowed or not. You can also use the filter available in the listings to see only accommodations that accept them. If the accommodation you’re interested in does not have this feature indicated, you can always…
If the accommodation does not match what is indicated in the listing, take photos as evidence and contact the owner immediately to resolve the situation.
Rentalia offers two options for booking accommodation: Booking via direct contact with the advertiser This option is chosen by some of our advertisers who prefer to have direct contact with the traveler before finalizing the booking. The traveler directly contacts the property owner via phone or the contact form available…
Upload your listings and increase visibility Adding a featured listing is the best way to improve its position; regardless of the type, it will be placed above other accommodations. If there are already several featured listings in an area, the order will be adjusted based on other criteria detailed below….
The Rentalia password must contain 12-18 characters including: One uppercase letter One number One special character (@ (at) . (dot) – (dash) _ (underscore)…) Example: MySecure_Password@2024 Remove saved passwords It’s important to delete previous passwords from your browser to avoid conflicts when entering your new password. How to do it…
EU Directive 2021/514 – known as DAC7 – concerning cooperation in the field of taxation, which came into effect on January 1, 2023, introduces the main novelty of requiring digital platforms, such as Rentalia, to exchange information related to the income earned by advertisers using our platform with other EU…
RENTALIA GENERAL TERMS AND CONDITIONS Last updated: 13 February 2024 Table of contents Ownership of the Website and Apps Purpose of these General Terms and Conditions Access and acceptance of the General Terms and Conditions Conditions for use of services on the Website and in the App Rentalia’s liability Data protection…
Last updated: 13 February 2024 Here is a summary of the important things you need to know about your relationship with Rentalia: Summarised version in case you are short of time: I. As a Traveller or Private Advertiser using our Website and Apps . Rentalia will be responsible for processing…