In order for you to easily check how you are managing your online bookings, we have incorporated two graphs in your owner’s panel, which show, as a traffic light, your Booking Acceptance Rate and the Average Response Rate of requests received. HOW ARE THE VALUES CALCULATED? These values are calculated…
If you advertise on other platforms (Airbnb, Booking, Vrbo, …) or use a channel manager, it is essential that you synchronise your calendars to have them automatically updated and not lose bookings. Synchronisation with iCal, available for all accommodations published on Rentalia with online booking, is made possible by the…
ParYou can easily change your password on AvaiBook by selecting My Account > Security section and then click on the Change Password button. I Enter your old password and then confirm the new one. Once you have finished, don’t forget to click on the Change Password button.
In the event of a cancellation by a traveller If it is your traveller who wants to cancel the booking, you should make them aware that they will find the cancellation instructions on the booking receipt sent with the confirmation. You can also send the instructions to the traveller’s e-mail…
When you sign up to Rentalia with an email address, we automatically authorise that email address to receive and respond to travellers’ requests for information. We also allow you to add additional email addresses to keep in touch with travellers for each listing you post. To add these email addresses,…
Below we have summarised the important things you should know, depending on your relationship with RENT ALIA HOLIDAYS S.L.U. (Rentalia): I. As a private user or advertiser who uses our Website or Apps At Rentalia we are responsible for processing the personal data you submit to us in order to…
1. Ownership of the Website and Apps 1.1. RENT ALIA HOLIDAYS S.L.U. (hereinafter, “Rentalia”), with registered address in Madrid, Plaza de las Cortes 2, 5ª – 28014 and holding tax ID number (NIF) ESB83467613, registered in the Madrid Companies Register, Volume 18,424, book 0, sheet 200, section 8, page M-319796,…
1. CONTRACTING PARTIES The conditions herein shall be applicable between the owner or authorised representative (hereinafter the “Owner”) of the holiday accommodation (hereinafter the “Accommodation”) and RENT ALIA HOLIDAYS S.L.U. (“Rentalia”) for the joint objective of attaining (1) promotion of the former party’s Accommodation through the website or App, as…
When a listing is registered, the capacity of the accommodation is calculated on the basis of the number of beds indicated in the listing. The beds in “Rooms – standard capacity” are those that set the standard capacity and only if “Extra rooms or beds” are selected, the maximum capacity…
In Rentalia you can apply an automatic increase to your usual rates and manage your listing in a more efficient way. Based on the net income you wish to get from a reservation, this feature allows you to easily set the final rate taking into account the commission applied. As…