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I have received an e-mail from a traveller but the from address is of the type [email protected]. How do I reply?

Just by clicking on “Reply” J The e-mail you send to a [email protected] type address actually goes to the traveller’s personal e-mail address, and you can add attachments to your reply. It is important that you answer from the address with which you registered on Rentalia. If you are going to answer from some other address, you can add it as an authorised address in the “Basic Details” section of your advert.

These types of addresses are what we use to calculate your response rate and speed, but they do not hinder contact with the traveller.

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Updated on 4 October, 2018

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