We know that cancellations negatively affect your travel plans. Unfortunately, unexpected circumstances can occur that prevent your booking from going through.
If the owner has told you that they will not be able to accommodate you, ask them why and assess together the possible solutions. In order to receive a refund of your deposit, remember that the owner will have to cancel the booking, not you.
If you have any questions about how the refund will be managed, please contact us.
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