Yes, you have 7 days to reactivate an incomplete, expired, rejected or cancelled booking. You can do this from your AvaiBook panel, in the section Planning → Bookings → Failed bookings. The traveller will receive an invitation to pay for their booking again.
Yes, you can talk to the traveller using the private conversation section on AvaiBook. If you work in the booking on request mode you have 24 hours to confirm the booking before it is automatically cancelled.
1. For online reservation activations before 27 December 2021. If we have not notified you of any changes to the settings for charging the balance of a booking (and deposit if applicable), the payment methods available are set by you and should be clearly specified in your advertisement. You can…
The balance in custody is the amount that is temporarily withheld by AvaiBook until the period specified in the cancellation policy or the anti-fraud warranty is over. Cancellation policyThe money from the deposit is retained until the end of the period stipulated in the cancellation policy. This is the length…
No. When you activate the online booking in your advertisement, we automatically create an AvaiBook username for you and register your accommodation. The AvaiBook Plans have different costs depending on the number of accommodations you advertise, but thanks to the special Rentalia Plan you can manage all the accommodations you…
The available balance is the total of the amounts which aren’t withheld and are ready to be paid into your account. You can check it from your AvaiBook panel, in the section Accounting → Transcations → Available balance.
The money for the booking goes through the following process: AvaiBook holds onto the deposit paid by the traveller after checking all the card details they supplied From that moment, the amount will appear in your balance in holding on AvaiBook and will be released to you 48 hours after…
Once the booking process has started, the traveller has 30 minutes to complete their request. During this time, no other traveller can book the same dates as they’ve selected. If the traveller doesn’t complete the request, the booking will be automatically cancelled and the dates in your calendar will be…
The default configuration if you have activated the online booking before 27 December 2021, and we have not notified you of any change, means that everything that is not an advance payment will be charged to you directly in your way, in the way you describe in the “Booking Conditions”,…
The online booking service has no fixed costs: if you don’t get any bookings on Rentalia, you don’t pay anything. When you get bookings, the service costs vary depending on the Promotional package you’ve chosen for your advertisement: Premium/Pay per booking 10% Rentalia commission on the total amount of the…