• How do guests contact me if I have online booking?

    The method of contact varies depending on the promotional deal you have chosen for your advertisement: Platinum The guests can contact you via email, without anything filtered out, and they can see your phone number in the advertisement. Premium/Pay per booking Here your phone number is not published and guests…

  • What happens if I reject an online booking request?

    If you work in the booking on request mode, and you reject a booking request, there is no cost for you and it also allows us to unblock the amount temporarily retained on the traveller’s card, before 24 hours have passed, so that he/she can start a new booking as…

  • Wat zijn de voordelen van online reserveren in mijn advertentie?

    Having an active online booking option in your listing has many advantages: The management of your bookings will be comfortable, agile and professional. It gives you and your travellers security and confidence. You open the doors of your accommodation to foreign tourists, who are more inclined to book online. You…

  • Hoe activeer ik online reserveren voor mijn advertentie?

    To activate it, you simply have to select the Premium/Pay per booking option when you go to choose the promotion for your listing. You can also add this functionality to the Platinum promotion by selecting the ‘Activate online booking’ option in your owner panel. The activation of online booking is…

  • http://helpcenter.avaibook.com/planes-y-precios/plan-especial-rentalia

  • How can I charge the remaining amount for an online booking?

    If you have created a property through Rentalia and we have activated the Special Plan in AvaiBook, by default we will have set the remaining balance of the booking to be charged automatically, using the guest’s bank card, 7 days before the check-in date.We will send you this amount 48…

  • How much time does the guest have to finish their booking request?

    Once the booking process has started, theguest has 30 minutes to complete their request. During this time, no other tguest can book the same dates as they’ve selected. If the guest doesn’t complete the request, the booking will be automatically cancelled and the dates in your calendar will be available…

  • Como proprietário, posso recuperar uma reserva online expirada?

    Sim, tens 7 dias para reativar uma reserva incompleta, expirada, rejeitada ou anulada. Podes fazê-lo através do teu painel de Avaibook, na secção Planning → Reservas → Reservas com erro. O viajante receberá um convite para realizar novamente o pagamento da sua reserva.  

  • Wat is online reserveren en hoe werkt het?

    When you activate the online booking feature, we enable a form in your listing, which allows travellers, in addition to consulting the available dates and obtaining the budget calculation, to complete the payment of the booking quickly and securely. Online booking will be activated whenever you choose the Premium promotion,…

  • Wat is AvaiBook?

    AvaiBook, Idealista’s vacation rental management software, is Rentalia’s partner for managing online bookings. This means that, thanks to our collaboration, you can receive guaranteed bookings with an advance payment through Rentalia and manage them from your AvaiBook account. Quickly and easily manage the bookings you receive through Rentalia When you…