If you couldn’t contact the guest before they arrived, try contacting them by other means. Remember that as well as the private chat in your AvaiBook control panel, you can find their email address and telephone number. If the guest didn’t turn up to check in on the appointed day,…
To activate it, you simply have to select the Premium/Pay per booking option when you go to choose the promotion for your listing. You can also add this functionality to the Platinum promotion by selecting the ‘Activate online booking’ option in your owner panel. The activation of online booking is…
Having an active online booking option in your listing has many advantages: The management of your bookings will be comfortable, agile and professional. It gives you and your travellers security and confidence. You open the doors of your accommodation to foreign tourists, who are more inclined to book online. You…
You may have a positive amount of money in your AvaiBook account but still not have received the money in your bank account. This may be because the money is being withheld or because it doesn’t exceed the billing threshold. Amount withheldTo check if money is being withheld from you,…
First, find out the reason why the traveller wants to cancel their booking and see if you can solve their problem by modifying their booking details. If they still want to cancel, it’s very important that it is them who does it, not you. As an owner, you can help…
If you work with the booking on request mode, you will have to confirm acceptance, within a maximum of 24 hours, of all booking requests you receive. Once you accept, the booking will be confirmed, the dates will be blocked in your accommodation and you’ll be able to see the…
Once the traveller has completed the booking form, you will receive an instant notifcation by email and SMS. You’ll then have 24 hours to access your AvaiBook panel and check all the details. Remember that even if you can’t take the booking, you should take some action towards it by…
In this case, you will be notified immediately of the cancellation. By cancelling before the end of the cancellation period, we will return the deposit to the traveller, minus non-refundable commission costs. The dates will be available in your calendar again and you won’t have to do anything else.
If you work in the booking on request mode, and you reject a booking request, there is no cost for you and it also allows us to unblock the amount temporarily retained on the traveller’s card, before 24 hours have passed, so that he/she can start a new booking as…
The billing threshold sets the minimum amount of money that must be in your AvaiBook account before it is transferred to your bank account. We set the billing threshold at €1 by default, but you can personalise the amount at any moment from your AvaiBook panel as shown below.