• Can I delete an opinion?

    There is no expiry date on opinions. However, if the traveller who wrote it requests that it be taken down, we will do so. Owners and managers of accommodations can only request an opinion be removed a year after its publication.

  • Rules and guidelines for sending opinions correctly

    Tell us your experience of staying in the accommodation. Try to comment on things other users will find interesting (comfort, location, surroundings, etc.). Try to be objective and specific: each reader will have very different tastes. Try to make a fair judgement, comparing the accommodation with others you’ve stayed in….

  • Can the owner reply to my opinion?

    Once a traveller’s opinion has been published, the owner has the right to post a response. After this reply, no more comments can be made by either the traveller or the owner.

  • Can I change my opinion?

    You can make changes to your opinion in the first few days after it’s published, up until the moment the owner publishes a reply. Once this happens, you won’t be able to go back and change it. Any changes must be requested by emailing [email protected]. Rentalia will not make any changes…

  • Why hasn’t my opinion been published yet?

    It’s possible that you haven’t finished the publication process yet. If so, we will have sent you an email to make sure you’ve got a valid email address. In that email, there is a button for you to confirm your opinion. All opinions go through a revision process and it…

  • How can I leave an opinion about an accommodation?

    It’s very important for us that you join in and comment on your experience in the accommodation. That’s why on all the adverts on Rentalia, you’ll see a button that says “give your review”, where you can rate your stay out of five stars. You can also leave a comment…

  • What happens if my online booking expires or the owner rejects it?

    When you complete a booking request where the owner has 24 hours to accept or reject it (booking on request), whether the owner rejects the request or the request expires after 24 hours, no charge will be made to your card. When you book, we carry out a pre-authorisation, whereby…

  • What happens if the owner cancels the booking once it’s been confirmed?

    We know that cancellations negatively affect your travel plans. Unfortunately, unexpected circumstances can occur that prevent your booking from going through. If the owner has told you that they will not be able to accommodate you, ask them why and assess together the possible solutions. In order to receive a…