The balance in custody is the amount that is temporarily withheld by AvaiBook until the period specified in the cancellation policy or the anti-fraud warranty is over.
Cancellation policy
The money from the deposit is retained until the end of the period stipulated in the cancellation policy. This is the length of time that you chose in which the traveller may cancel their booking and still receive a refund.
Anti-fraud warranty
The deposit the traveller pays when they book is withheld until 48 hours after the check-in date. This warranty provides the traveller with a level of security and is activated by default in all our accommodations.
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