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Why are certain details filtered from the emails?

If you have chosen the promotional package Premium/Pay per booking in your advertisement, the email messaging service will filter out some information such as bank accounts and telephone numbers.

The reasons for this is that with this type of promotion, every stage of the booking from start to finish must be done through the website because this is the best way for us to offer an environment of trust and security for the traveller.

As an owner, you are also assured that in case of cancellation, the booking amount will be repaid according to the cancellation policy you chose for the advert.

You will receive the contact details (email and phone number) of the traveller once you accept the booking.

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Updated on 18 December, 2018

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