• The traveller didn’t show up on the check-in day. What should I do?

    If you couldn’t contact the traveller before they arrived, try contacting them by other means. Remember that as well as the private chat in your AvaiBook control panel, you can find their email address and telephone number. If the traveller didn’t turn up to check in on the appointed day,…

  • How do I activate online booking in my advertisement?

    To activate it, you simply have to select the Premium/Pay per booking option when you go to choose the promotion for your listing. You can also add this functionality to the Platinum promotion by selecting the ‘Activate online booking’ option in your owner panel. The activation of online booking is…

  • What are the benefits of having online booking on my advertisement?

    Having an active online booking option in your listing has many advantages: The management of your bookings will be comfortable, agile and professional. It gives you and your travellers security and confidence. You open the doors of your accommodation to foreign tourists, who are more inclined to book online. You…

  • I have money in my account, so why haven’t I been paid yet?

    You may have a positive amount of money in your AvaiBook account but still not have received the money in your bank account. This may be because the money is being withheld or because it doesn’t exceed the billing threshold. Amount withheldTo check if money is being withheld from you,…

  • What should I do if the traveller wants to cancel their booking?

    First, find out the reason why the traveller wants to cancel their booking and see if you can solve their problem by modifying their booking details. If they still want to cancel, it’s very important that it is them who does it, not you. As an owner, you can help…

  • What happens if I accept an online booking?

    If you work with the booking on request mode, you will have to confirm acceptance, within a maximum of 24 hours, of all booking requests you receive. Once you accept, the booking will be confirmed, the dates will be blocked in your accommodation and you’ll be able to see the…

  • What should I do when I receive an online booking request?

    Once the traveller has completed the booking form, you will receive an instant notifcation by email and SMS. You’ll then have 24 hours to access your AvaiBook panel and check all the details. Remember that even if you can’t take the booking, you should take some action towards it by…

  • What happens if I reject an online booking request?

    If you work in the booking on request mode, and you reject a booking request, there is no cost for you and it also allows us to unblock the amount temporarily retained on the traveller’s card, before 24 hours have passed, so that he/she can start a new booking as…

  • What is the billing threshold?

    The billing threshold sets the minimum amount of money that must be in your AvaiBook account before it is transferred to your bank account. We set the billing threshold at €1 by default, but you can personalise the amount at any moment from your AvaiBook panel as shown below.