In this case, we recommend that you contact the owner to try to agree on a change of dates. If it’s not possible to modify the dates of your stay, you will have to cancel the booking using the link included in the confirmation email. If you cancel the booking…
If you cannot stay in the accommodation on the dates booked, we recommend that you contact the owner to see if it’s possible to change dates. If you want to cancel your booking, you must do so from the link included in the confirmation e-mail. Your deposit will be refunded,…
The accommodation published on Rentalia can be published in two booking modes: Instant Booking. When you complete the payment of accommodation that has immediate booking, the booking is automatically confirmed. Booking on request. When you fill in the payment details of accommodation that works on a booking on request basis,…
Online booking is a service that allows you to formalise and pay for the booking of an accommodation, through the Rentalia website. Accommodations with online booking provide you with a higher level of security by offering you a secure payment gateway integrated into the advertisement. What’s more, your deposit is…
Before you make the booking, you can/should contact the owner and solve all your doubts using the contact form on the website and/or the phone if it is available. Once the owner has confirmed your booking, you will receive the advertiser’s contact information (email and phone number), and you will…
Yes, all online payments are made using a secure 256-bit SSL connection. Your card details are encrypted between the payment gateway and your bank, and this information is never shown to the owner or to us. Furthermore, with the anti-fraud guarantee, the owner receives the deposit for the booking 48…
Once you start the booking process, you will have 30 minutes to complete the request. During this time, no other traveller will be able to book the same dates you have selected. If you don’t complete the process, the booking will be automatically cancelled and the dates will be available…
If for any unforeseen circumstance you are unable to stay in the accommodation, please contact the owner to assess the possible solutions. Remember that if it is not possible to make changes to your original booking, you must cancel it from the link you received in the confirmation email. The…
The payment policy varies for each accommodation and is freely established by the owner. Confirm directly with them how you make the pending payments (the remaining amount for the booking, the deposit if applicable etc.).
If the owner has told you that they will not be able to accommodate you, ask them why and assess together what possible solutions there are. Remember that in the event of a cancellation, the owner is the one who must do it, not you. In this way you will…