If your booking has not been confirmed then we won’t have made any charges to your card. When you book, we carry out a pre-authorisation, whereby we temporarily retain the corresponding value of the deposit. This operation is cancelled when the booking is cancelled and does not require any further…
Some advice for creating a secure password that isn’t easy for others to guess or hack. Choose a sentence and use it as a password It could be something perosnal that is easy to memorise. You just have to shorten the words. E.g. DFTBM! = Don’t Forget To Buy Milk!…
The anti-fraud warranty ensures that the owner will receive the down payment for your booking 48 hours after the check-in date. It’s the best warranty you can get when booking your chosen accommodation, and it’s completely free for you. You can check during the booking process whether or not the…
Al realizar la declaración de la renta debes tener en cuenta dos períodos de tiempo diferenciados: el tiempo en el que la vivienda está alquilada y el período en el que la vivienda está libre/disponible para el propietario. 1) Tiempo en el que la vivienda está alquilada Los ingresos que…
Important: when you delete your user account, everything associated with your email address disappears and you won’t be able to recover your advertisements. To cancel your account, sign in to Rentalia with your username and password. In the upper right of the page, click on your name and then “Your…
In the upper right of the screen, click on “User Login” and when the new window pops up for you to enter your username and password, you’ll also see “Forgotten your password?“. Click on this and on the next page you’ll have to enter the email address associated with your…
Follow these steps to deactivate your advert: 1. Enter your owner’s panel using your email address and password. 2. You’ll see the list of all your adverts. 3. In the block for each advert, beneath the cover photo, you’ll see a “Deactivate” button you can click on. Your advertisement will…
Some accommodation units published on Rentalia bear the “not verified” warning. What does this mean? These accommodation units have been published for less than 6 months on Rentalia and the owner has not yet verified the address of the published property. We therefore recommend proceeding with caution.
Don’t send your access details to anyone. Rentalia will never ask you for your access details either by e-mail or telephone. You only have to enter them when you want to access your private zone. Access only if the page has a padlock in its address string If you receive…
Be alert to inconsistencies from the property owner. Pay attention to inconsistencies between the owner’s language, their nationality, their telephone number, country of residence, etc. For example, if the owner says they reside in the UK but their telephone number is Spanish. Be wary of owners who suggest alternative ways…